This agreement shall be in accordance with English Law and supersedes any previous Agreement between the buyer and the seller. The placing of an order shall include acceptance of the following terms and conditions. Only our terms shall apply and shall not be deemed as forming part of any other contract.
PRICE
Prices are believed to be correct at the time of publishing but may vary without notice. Goods will be invoiced or charged at the price ruling at the date of dispatch and we reserve the right to amend any errors or omissions. Value Added Tax (VAT) and shipping costs may be added at the time of checkout.
PAYMENT
Payment should be sent along with the order or through our secure online ordering & payment methods. Whilst payment remains overdue we will refuse any further goods or services until the account or transaction has been brought up-to-date. There will be a charge on each occasion for any cheque rendered in payment where the cheque has to be represented or is initially refused. Interest will be charged on overdue accounts at 8.5% per calendar year or part thereof, from the date of the invoice or supply whichever is earlier. Should it become necessary to take legal action to recover monies owed all costs incurred (including time, company search and debt collection agency fees) will be added and recovered.
DELIVERY
If no specific instructions are included in the customer’s order, goods ordered will be dispatched by our normal appropriate route and mode of transport to the usual destination or the destination indicated on the customer’s order. MTECC LTD accepts no responsibility for errors where written confirmation has not been received. Every effort is made to meet quoted delivery dates, but it is impossible to guarantee them. MTECC LTD shall not be liable for any third party costs or penalties incurred in any way, for failure to deliver at the stated date & time whatever the reason.
NORTHERN IRELAND & OVERSEAS ORDERS
It is the responsibility of the Buyer to ensure that any import declarations and import process are completed by them. Additionally, any local taxes or duties are the full responsibility of the customer. MTECC LTD supply products to Northern Ireland and EU countries based on Incoterm CIP (The seller pays for the cost of transportation and insurance to the agreed place of destination. The buyer is responsible for all other costs, including customs clearance and delivery to their final destination).
LOSS OR DAMAGE IN TRANSIT
Complaints of loss or damage to delivered goods must be notified to MTECC LTD within 7 working days of the intended date of delivery and any claim must similarly be made within 10 days of the intended date of delivery in writing.
REPAIRS & WARRANTY
All goods returned to us for repair will be inspected, repaired or replaced within 10 working days where stock permits. In warranty repairs will not carry any charges, provided the products were found to be faulty due to component or manufacturing failure. Obvious misuse or abuse of the products will invalidate any warranty and charges will be applied in the same way, as out of warranty repairs. Out of warranty repairs will be subject to charges which cover the labour, replacement components and carriage. Where we deem a repair to be uneconomical, we will contact you for a decision on any course of action. The warranty on all goods supplied by MTECC LTD is on a return for repair basis and not to send out replacement items. At our discretion MTECC LTD may agree to send out replacement items, though this service is not to be expected. MTECC LTD shall not be liable in any way for failure of any product supplied. In particular MTECC LTD shall not be liable for labour costs involved in replacing faulty items or fault finding. The standard warranty on all MTECC LTD products and services is 12 months from the date of invoice.
UNWANTED GOODS
Goods returned for credit will only be accepted if they are accompanied by clear documentation explaining that the goods are unused and no longer required for good reason. Goods must be returned in their original boxes, complete with their instructions, unused & undamaged and within 10 working days after receiving them. A handling charge of 15% plus the deduction of any carriage costs will be made for all goods returned for credit and will be subject to our discretion, after inspection under the above criteria. Some items are deemed special order, such as made-to-order media, customer site coded media and print serial numbered cards, and can not be taken back into stock under any circumstances. Special order items can be recognised by all part numbers starting C26.
SUITABILITY OF PRODUCT
We accept no responsibility that goods stipulated and ordered by you are sufficient for any particular purpose. We also can not accept technical issues that may be caused by third-party equipment. Verbal instructions are accepted on the basis that MTECC LTD will not be held responsible for mistakes arising there from.
OTHER
In accordance with the MTECC LTD policy of progressive improvement, we reserve the right to alter the specification and price of any article without prior notice, without incurring any liability. All information and data given in MTECC LTD literature and electronic publications are subject to variation, and are for general information only. All goods or services referred to on outstanding invoices due to MTECC LTD by the buyer, shall remain the absolute property of MTECC LTD until payment of all invoiced amounts has been received and cleared. In the event of default by the buyer, responsibility for payment in full of all goods and services ordered by the Buyer together with costs and interest is that of the buyers Directors or Owners, either individually or collectively. It is a condition of trading that such Directors will indemnify MTECC LTD for all costs and losses due howsoever caused.