MTECC LTD can only accept or be responsible for product returns and deliveries that follow this procedure. We recognise that returns may be made if you no longer require the goods, ordered incorrectly or require a repair of in warranty or out of warranty items.
All customers wishing to return product inline with our Terms & Condition of Sale must first seek authorisation by emailing support@mtecc.co.uk. When sending this email request you must include any orginal invoice number or date of order, an explanation of why you are returning these items. Only after we have received this information can we authorise the return.
Please note, a handling charge of 15% will apply for unwanted goods being returned for credit or refund, there is no charge for exchange of goods. After authorisation you must package the goods up and return them to the advised returns point below, and not to our companies registered address.
MTECC LTD
2 Oak Road
Watchfield
Oxfordshire
SN6 8TD